Refund & Returns

30-day money back guarantee

We're sure that you'll love our products but if you're not completely happy with your webstore purchase for any reason at all you can return it to us within 30 days for a refund.

We've kept the process simple - all you have to do to is send us an email (sales@mygoodies.co.nz) stating:

The name used & date purchased.
What exactly the item is.
How many you bought.

We will reply to your email with our address for returns. Once your return arrives and is checked by our staff we'll process a refund back to your credit card or bank account - no hassle or drama necessary.

You are responsible for return shipping fees unless we made a delivery mistake.

Exchanges

If you would like to exchange an item please return the unused goods to us with your purchase info within 30 days and we will offer you an exchange or a credit. This does not affect your usual consumer rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty etc. We cannot exchange any product if it has been opened or if it is a food or underwear item.

Restocking fee

If the product is returned and it is not in its original condition (including all packaging), we will deduct a 15% restocking fee from the refund.

If an item arrives damaged

If your product arrives damaged or broken, please contact us immediately and we will send a replacement.

The original shipping fee is not refunded

Unfortunately, we cannot refund the shipping fee on any return. We completely understand if you didn't like the item or you accidentally ordered the wrong item, but we can't refund what we've already paid to have your item couriered to you. We're just like any other store - you are responsible for getting an item back to us so we can refund or exchange it.

Also, if you received free shipping on your purchase, we will deduct our actual postage cost from the refund amount. While we spend a good deal of money on staff and packaging, we're only going to deduct the actual postage amount. In other words - you cover the postage and we'll pay for the labour & packaging.

Please Note: Our 30 day refund policy applies to items purchased through www.mygoodies.co.nz webstore. As a responsible retailer we will of course fully meet all our legal obligations under the nz consumer guarantees act for any purchases of our items on other websites.

Our friendly staff are standing by so if you have any issues please don't hesistate to contact us - we'll be happy to help.

Have a great day & happy shopping from all the My Goodies Team!

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